App Support

This page provides general support information for applications and software products developed by IrisFilm Produzioni.

For assistance, questions, technical issues, feedback, or app-related requests, please contact us by email.

Supported Applications

Support is currently available for applications and projects including:

ShotDesigner
ShotDesignerAI
Chuckpods
Pickpocket
VideoMultiMeter
CollectorArchive
VHS Cam
SUPER8 Cam
IRIS Music
and future IrisFilm Produzioni applications.

Support Requests

When contacting support, please include the app name, your device model, operating system version, app version, and a short description of the issue.

If possible, include screenshots, screen recordings or detailed steps to reproduce the problem.

Privacy

Our apps are designed with respect for user privacy. For privacy-related questions, data requests or account-related concerns, please contact us using the email address above.

Bug Reports and Feedback

We welcome bug reports, suggestions, feature requests and workflow ideas. User feedback helps us continuously improve our applications and future projects.

Connected Devices and External Services

Some applications may interact with connected devices, local servers, NAS systems, cloud providers, Bluetooth accessories or local network services configured directly by the user.

Support for third-party hardware, operating systems or external services may vary depending on the device configuration and software environment.